Cleaning firm marks ten year anniversary with a spotless track record
A COUNTY firm is celebrating a decade in business with a success story that scores a perfect ten.
LCS Cleaning and Support Services now has ten times as many staff and has seen turnover multiply by the same factor since it began in business back in 1998.
Founded by husband and wife team David and Lynn Lawrence, LCS today has 100 staff on its payroll and a turnover of £800,000 – making it one of the county’s biggest success stories of recent times.
Its gleaming record has been achieved through an obvious dedication to making things shine and sparkle as well as a devotion to making its service stand out through innovative processes to stay ahead of the competition.
David, of Northampton who began the business with his wife after he was made redundant from a national cleaning firm, puts the secret of the family’s firm’s success down to a dedication to good service and high quality staff.
He said: “What makes LCS different is that we use methods to ensure the customers best interests are our main focus.
“We carry out a free initial room survey in which each room is carefully measured so that an accurate cost can be given. This means there is no guesswork involved and we only charge for what we do.
“This accuracy means we have been able to save our clients money; one of our best customers saved £600 a week by swapping to our services!”
He added: “We also have a telephone staff tracking system which involves the staff member logging in each shift from within the customer’s company. This means we can ensure our cleaners are completing the hours and doing all the tasks the customer is paying for.”
LCS’s customers span the entire spectrum from factories and warehouses to pubs and medical centres.
Services include carpet and upholstery cleaning, window cleaning, graffiti removal, janitorial supplies and car park maintenance.
Also an active member of the BNI Collingtree chapter, David credits the networking organisation as being a vital part of his company’s success.
And despite the ten years of achievement the Northampton based cleaning firm is not resting on its laurels.
While many companies are planning to scale down in the economic down turn, LCS is planning to grow its operations and expand into other areas.